Quick service and security beyond the manufacturer’s warranty.
The failure of critical IT infrastructure can have a devastating impact on your company’s workflow. Although manufacturers pay for standard repairs during the warranty period, this service often isn’t enough for critical business systems. As the market leader for third-party maintenance in German-speaking countries and the rest of Europe, we offer fast, reliable and maximum security for your IT systems – even after the manufacturer’s warranty has expired.
You can benefit from our independent expertise for all major brands, such as HPE ProLiant, Dell / EMC PowerEdge, Fujitsu Primergy or IBM / Lenovo X Series. You can determine the scope of the services – either as part of your hardware maintenance or as a standalone service. Our services go well beyond the standard manufacturer’s warranty to ensure greater flexibility and security.
Service-level agreements.
Choose the right scope of services for your business.
- Service time of 5×13 hours or 7×24 hours
- Telephone response time of 15 or 60 minutes
- Technician on site within 2 hours, 4 hours or NBD
- Flexible contractual terms
More security
Protect your hardware beyond the manufacturer’s standard warranty period.
Your one-stop shop
Independent services for your data centre.
Extended IT lifecycle
Extend the use of your IT systems and increase your ROI.
Around the clock
24/7 support, 365 days a year.
Quick response times
Call-back service within 15 minutes if necessary.
Savings
Save up to 70%* compared to OEM support at the end of the manufacturer’s warranty.
*Gartner Market Guide for Data Center and Network Third-Party Hardware Maintenance, published August 29th, 2019, https://www.gartner.com/en/documents/3956803/market-guide-for-data-center-and-network-third-party-har
Flexibility
Standalone service or as part of hardware maintenance.
Global service
You’ll have access to our global network of partners.