Floor and Support Services

FLOOR SERVICES

Valuable support at your data centre

Flexible on-site support services

Our helping hands will support you with various tasks at your data centre, allowing you to easily free up your own support team. Our assistants can carry out manual, administrative work on your infrastructure (e.g. cabling or the replacement of components), monitor your hardware and software, and escort unauthorised external support service providers through your data centre, as well as many other tasks.

A helping hand for more efficiency

Effective floor services for your data centre

Save time and effort

You don’t need trained IT staff at each of your branches. Your administrators will have more time for your core business.

Savings

Benefit from our demand-oriented offers and secure attractive prices. Alternatively, you can order our floor services as required.

Expertise on site

Our specialists are your reliable partners and support your IT team on site.

Quick response times 24/7

If you need to quickly maintain, deploy, fix or shut down your equipment, you can request our professional technicians around the clock to support your in-house IT team.

Preventive measures

You can also ask our floor service specialists to monitor your data centre and take care of maintenance, support and crisis management. Those services can also be enhanced with remote administration, installation and troubleshooting.

Flexible and individual

We work with our customers to develop a cost plan that best suits their operational needs, allowing them to react flexibly to specific requirements.

Floor services as a versatile support

Our floor services complement our maintenance services and provide a helping hand with prevention and administration work. As with our maintenance services, we define various tailored SLAs and can expand these with external IT staff.

Escort service

We can escort unauthorised external service providers through your data centre.

Checks

We carry out regular inspections to detect visible or audible faults in good time.

Cabling service

We can implement either top-of-rack or structured cabling at your data centre.

Preventive measures

You can ensure the full protection of your high-performance systems with our wide range of services, such as remote administration, installation and troubleshooting.

Installation and dismantling

We dismantle your old server systems and arrange for your old equipment to be collected and disposed of. We also take care of your new systems by preparing the hardware according to your personal requirements.

Documentation

We ensure the careful documentation of cabling and hardware configurations.

Replacement

We can replace your hardware (e.g. tapes).

Relocation

We ensure the smooth relocation of hardware components within your data centre.