Proactive maintenance services for smooth data centre operations
Third-party maintenance: your one-stop shop for independent IT services.
Maintaining your data centre is quite a challenge: All your systems have to be optimally protected against failures and they have to meet the highest standards. In view of rising costs and high staffing needs, the optimisation of your data centre processes soon becomes a mammoth task. Our third-party maintenance (TPM) gives you all the benefits of an independent support model for a wide range of manufacturers that meets the highest quality standards and is significantly more cost-effective than similar services provided by manufacturers themselves. You no longer have to deal with different providers – and you can get the best out of your hardware, because its actual service life is often much longer than recommended by the manufacturer.
As an independent service partner, we offer a comprehensive range of tailored maintenance and repair services. And as a single point of contact, we are always on hand for any hardware faults at your data centre to save you time and money. Our services cover almost all your IT lifecycle needs – and we can even manage your IT systems at the data centre upon request. This means you can focus on your core business and important areas for the future, such as digitisation, customer experience, cloud technologies, AI and IoT.
Our service: shaped according to your requirements
Together we can establish the appropriate level of support for your company. As you can choose the right services for your business, our support is as comprehensive as possible but not over the top – and it can be adjusted at any time.
Service desk for up to 24/7 support, 365 days a year
Service time of 5x13 hours or 7x24 hours
Telephone response time of 15 or 60 minutes
Technician on site within 2 hours, 4 hours or NBD
Repair time of 6 to 48 hours
Auto case and remote support for servers, storage systems, libraries and network
Our proactive system maintenance boosts the reliability of your systems needed to ensure smooth business operations. Comprehensive service for almost all systems and manufacturers Integrated support 24/7 spare parts service CTA: Learn more
Comprehensive service for almost all systems and manufacturers
Tailored and secure support Text: We protect your storage environment against all eventualities – flexibly, effectively and for all major brands. Service for critical business systems Workable in heterogeneous IT environments Custom scope of services
We protect your storage environment against all eventualities – flexibly, effectively and for all major brands. Service for critical business systems Workable in heterogeneous IT environments Custom scope of services
We ensure the reliable and secure operation of your LAN, WAN and SAN infrastructure. Configuration of higher service levels Dynamic administration of network configurations Support for all major network products
Tape drive maintenance for all major manufacturers
Extend the warranty of your hardware beyond the standard services offered by the manufacturer – make the most of our technical expertise and reliably secure your critical business systems. You can choose the scope of our services to meet your individual needs – as a standalone service or as part of your maintenance contract.
In addition to traditional maintenance contracts, we also offer variable support packages for specific manufacturers, allowing you to make the most of our services as soon as you buy new software. Our services go beyond the standard warranty, offering greater flexibility and security for your IT systems.
Practical solutions to boost the resilience of your data centre
As your IT infrastructure is the heart of your business and handles large volumes of data every day, it is absolutely essential that all systems run smoothly. Read our customer success stories to find out how you too can extend the lifecycle of your hardware, optimise your processes and reduce your costs in the long term.