SYNOLOGY

Support Packs for Synology Systems

Synology is a Taiwanese hardware manufacturer and one of the market leaders in the field of network-attached storage (NAS). Our reliable support packages are included in the company’s range of services.

Information on the scope of our support packages

Our support packages for Synology customers come in three different versions: on-site, on-site post-warranty and NBD replacement. Unlike the first two versions, the Synology NBD replacement support package does not include on-site service.

Synology on-site support packages and Synology on-site post-warranty support packages

Our on-site support packages can only be booked for operational systems, i.e. always including components. Our Synology on-site post-warranty support packages are intended for all systems that have not yet been serviced by Technogroup or whose service term is to be extended.
The cost of our support packages for Synology systems depends on the hardware purchase value, the term of the licence and the service-level agreement (SLA). A separate support package is required for each system; one support package cannot be booked for several systems.

The calculation is based on defined price ranges. The following ranges are sold by the distributor: system prices up to € 500 / € 1,000 / € 2,000 / € 3,000 / € 5,000 / € 10,000 / € 15,000 / € 20,000 / € 25,000 / € 30,000 / € 35,000 / € 40,000 / € 45,000.
The insurable hardware value can be calculated as follows: basic NAS system plus expansion shelf, hard disks, power supply, network card and others.

Example calculation of price ranges for support packages:

Item Quantity System Name Unit Price* Total*
1 1 RS3614XS NAS System € 2,500.00 € 2,500.00
2 1 RX1214 Erweiterungs-Shelf € 1,200.00 € 1,200.00
3 24 WD SE 3.5“ SATA-III 3TB 24X7 Disks € 200.00 € 4,800.00
4 1 Intel X540-T2: 10GBPS Netzwerkkarte € 550.00 € 550.00

*The prices shown are only examples.

Total hardware purchase value

€ 9,050.00

Support package price range

1x support package with system costs up to € 10,000

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Synology NBD Replacement Support Package

Our Synology NBD replacement support packages are extended warranties for the original basic warranty available for Synology’s NAS enterprise systems. The term is always 60 months. If the customer makes a claim that is covered under the warranty, a replacement device will be delivered on the next working day, provided a return merchandise authorisation (RMA) is successfully recorded in our customer portal (TIM) by 3 pm.

Please note that a fault can only be processed by recording an RMA.

Our support packages can only be booked for new systems. A separate support package is required for each system; one support package cannot be booked for several systems.

The service can be booked for the following enterprise systems:

SPArtNr System Type SPSLACd Term in Months
SP0100001R FS3400 / Hardware NBD replacement Service 5/13, NBD 60
SP0100002R FS6400 / Hardware NBD replacement Service 5/13, NBD 60
SP0100003R SA3400 / Hardware NBD replacement Service 5/13, NBD 60
SP0100005R RS820+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100006R RS820RP+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100007R UC3200 / Hardware NBD replacement Service 5/13, NBD 60
SP0100008R SA3200D / Hardware NBD replacement Service 5/13, NBD 60
SP0100009R SA3600 / Hardware NBD replacement Service 5/13, NBD 60
SP0100010R FS3600 / Hardware NBD replacement Service 5/13, NBD 60
SP0100011R DS1621xs+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100012R RS3621RPxs / Hardware NBD replacement Service 5/13, NBD 60
SP0100013R RS3621xs+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100014R RS4021xs+ / Hardware NBD replacement Service 5/13, NBD 60

The following components are included in the Synology NBD replacement support package:

  • RX1217sas
  • RX2417sas
  • RARG2133DDR4-16GB
  • RAMRG2133DDR4-32GB
  • M2D18
  • M2D20
  • E10G17-F2
  • E10G18-T1
  • E1018-T2
  • E10M20-T1
  • RX418
  • SNV3400-400G
  • SNV3500-400G
  • D4EC-2400-16G
  • D4ES01-8G
  • RXD1219SAS
  • E10G18-T2
  • FXC17
  • D4ES01-8G
  • D4RD-2666-16G
  • D4RD-2666-32G
  • D4NESO-2666-4G
  • D4ECSO-2666-16G
  • D4EC-2666-8G
  • FX2421
  • DX517

Disks such as HDDs or SDDs are not included. Only original Synology components are generally covered by the extended warranty and NBD service.

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