Synology is a Taiwanese hardware manufacturer and one of the market leaders in the field of network-attached storage (NAS). Our reliable support packages are included in the company’s range of services.

Information on the scope of our support packages

Our support packages for Synology customers come in three different versions: on-site, on-site post-warranty and NBD replacement. Unlike the first two versions, the Synology NBD replacement support package does not include on-site service.

Synology on-site support packages and Synology on-site post-warranty support packages

Our on-site support packages can only be booked for operational systems, i.e. always including components. Our Synology on-site post-warranty support packages are intended for all systems that have not yet been serviced by Technogroup or whose service term is to be extended.
The cost of our support packages for Synology systems depends on the hardware purchase value, the term of the licence and the service-level agreement (SLA). A separate support package is required for each system; one support package cannot be booked for several systems.

The calculation is based on defined price ranges. The following ranges are sold by the distributor: system prices up to € 500 / € 1,000 / € 2,000 / € 3,000 / € 5,000 / € 10,000 / € 15,000 / € 20,000 / € 25,000 / € 30,000 / € 35,000 / € 40,000 / € 45,000.
The insurable hardware value can be calculated as follows: basic NAS system plus expansion shelf, hard disks, power supply, network card and others.

Example calculation as of December 2021

Item Quantity System Name Unit Price* Total*
1 1 RS3621XS+ NAS System € 5.000.00 € 5.000.00
2 1 RX1217RP Extension Shelf € 2,500.00 € 2,500.00
3 24 Synology Harddisk HAT5300-8T 3.5" SATA 8TB Disks € 350.00 € 8,400.00
4 1 Synology D4EC-2666-8G DDR ECC 2666MHz 8GB RAM € 300.00 € 300.00
5 1 Synology 10GBASE-T/NBASE-T 2-Port Network card € 350.00 € 350.00

*Please note that the systems, components and units shown do not constitute a specific offer or availability. For reasons of currency fluctuations, this is only a calculation example.

Total hardware purchase value

€ 16,550.00

Support package price range

1x support package with system costs up to € 10,000

PURCHASE SUPPORT PACKAGES NOW

Synology NBD Replacement Support Package

Our Synology NBD replacement support packages are extended warranties for the original basic warranty available for Synology’s NAS enterprise systems. The term is always 60 months. If the customer makes a claim that is covered under the warranty, a replacement device will be delivered on the next working day, provided a return merchandise authorisation (RMA) is successfully recorded in our customer portal (TIM) by 3 pm.

Please note that a fault can only be processed by recording an RMA.

Our support packages can only be booked for new systems. A separate support package is required for each system; one support package cannot be booked for several systems.

The service can be booked for the following enterprise systems:

SPArtNr System Type SPSLACd Term in Months
SP0100001R FS3400 / Hardware NBD replacement Service 5/13, NBD 60
SP0100002R FS6400 / Hardware NBD replacement Service 5/13, NBD 60
SP0100003R SA3400 / Hardware NBD replacement Service 5/13, NBD 60
SP0100005R RS820+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100006R RS820RP+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100007R UC3200 / Hardware NBD replacement Service 5/13, NBD 60
SP0100008R SA3200D / Hardware NBD replacement Service 5/13, NBD 60
SP0100009R SA3600 / Hardware NBD replacement Service 5/13, NBD 60
SP0100010R FS3600 / Hardware NBD replacement Service 5/13, NBD 60
SP0100011R DS1621xs+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100012R RS3621RPxs / Hardware NBD replacement Service 5/13, NBD 60
SP0100013R RS3621xs+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100014R RS4021xs+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100015R RS2821RP+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100016R RS2421RP+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100017R RS2421+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100018R RS1221+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100019R RS1221RP+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100020R FS2500 / Hardware NBD replacement Service 5/13, NBD 60
SP0100021R DS3622xs+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100022R RS822+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100023R RS822RP+ / Hardware NBD replacement Service 5/13, NBD 60
SP0100024R HD6500/ Hardware NBD replacement Service 5/13, NBD 60
SP0100025R FS3410/Hardware NBD replacement service 5/13, NBD 60

The following components are included in the Synology NBD replacement support package:

RX1217sas E10G18-T2 D4RD-2666-16G D4EC-2666-16G
RX2417sas E10M20-T1 D4RD-2666-32G E10G21-F2
RARG2133DDR4-16GB RX418 D4NESO-2666-4G E25G21-F2
RAMRG2133DDR4-32GB D4EC-2400-16G D4ECSO-2666-16G RX1217
M2D18 D4ES01-8G D4EC-2666-8G RX1217RP
M2D20 RXD1219SAS FX2421 D4ER01-16G
E10G17-F2 FXC17 DX517 RX6022sas
E10G18-T1 D4ES01-8G D4EU01-4G

Disks such as HDDs or SSDs are not included. Only original Synology components are generally covered by the extended warranty and NBD service.

PURCHASE SUPPORT PACKAGES NOW