IT and IT hardware technician

Manufacturer support (OEMs)

It is not an unknown problem that manufacturers will often only consider providing support for systems by other OEMs in data centers if it is their own equipment that makes up the lion’s share of the entire infrastructure. It is also evident that the technical knowhow of OEM service technicians is frequently limited to their company’s own equipment. Where equipment is made by different manufacturers this then leads to the need for an ever larger number of support partners.
Nowadays corporate IT systems are highly heterogeneous, and this is true of many different sectors of business. As such, an IT service provider offering multi-vendor knowhow at its data centers can better handle critical situations.

The advantage of Technogroup as a third-party maintenance provider: first-class consulting and support from a manufacturer-independent IT service provider – effective and cost-optimized.

Our IT technicians acquire decidedly in-depth specialist knowledge by means of comprehensive and above all regular training courses and by working in the service facilities of well-known manufacturers that simulate real conditions on the ground. Technogroup field engineers test and review on a daily basis the hardware of all leading suppliers, such as IBM, HP, Dell EMC, Cisco, NetApp, etc.
As a rule, our service technicians know from experience and their specialist knowledge of numerous product versions which potential risks exist or could arise.
We work continually together with our customers and partners to optimize IT structures in terms of availability and their alignment with the digital transformation.
Technogroup IT technicians are impartial: We recommend optimum solutions to you tailored to your goals and needs without seeking to sell specific systems. Moreover, our own IT knowledge database, which is continually being expanded, perfectly complements the competent advice of our experts.
From server system to secure network to database, we offer our customers a needs-based concept, planning, and cost-optimized implementation – all from a single source.