NEC IT Platform Solutions and IT service provider Technogroup IT-Services GmbH in Hochheim have agreed a service partnership covering all products in the NEC IT Platform Solutions suite. On this platform NEC makes available its NEC-Express product line, namely highly reliable, scalable, user-friendly and easily-maintained industry standard server systems. The range extends from robust tower and rack servers through modular server systems and blade servers to high-availability and enterprise solutions. Moreover, there are also dedicated scalable storage systems for storage networks as well as backup and archive solutions.
High-availability systems ensure smooth business workflow and processes world-wide. In the case of the NEC Express 5800 series servers, the manufacturer says availability is more than 99.999 percent. Such high availability means that the server will not go down in total for more than five minutes and 15 seconds a year. Since high-availability systems nevertheless now and again need servicing, or go down completely, NEC has commissioned the Technogroup in Hochheim as its certified service provider for the NEC server product line.
At Technogroup, service deployment and communication with our clients always involves a fixed, professional process, meaning that a satisfactory and swift solution is found right round the clock. This service partnership covers all the installed NEC IT Platform Solutions in Germany and Switzerland. We will first be conducting extensive training and certification measures.
“It’s great when you’re not on your own when facing seemingly ‘intractable’ challenges. Our service team understands our clients and is at their side to solve problems for them and respond to their questions. Needless to say, our mission is also to proactively support the client. Which means preventing problems from arising in the first place and responding in due time to bottlenecks,” comments Manfred Piecha, Regional Sales Director at Technogroup on the background to the agreement with NEC IT Platform Solutions.
Dr. Ralf Dingeldein, management Spokesman at Technogroup summarizes things as follows: “As a manufacturer-independent corporation the Technogroup offers client expert know-how relating to all the major systems platform environments. This includes specialist solutions and advice. We have more than 250 staffers at 36 local hubs and it is our objective to guarantee clients the greatest possible system availability. Our 4,000-plus clients strongly appreciate this. Our service team is well aware of how important it is that NEC has chosen Technogroup for its Platform Solutions and it is our desire to advance and expand this partnership.”