With a Technogroup maintenance contract, you protect yourself against unplanned additional costs for repairs, support and
maintenance, which exceed your budget and can threaten the financing of projects relevant to security.
From hardware maintenance and repairs to telephone support and system monitoring, you get everything
you need for a smooth data centre. Thereby, your systems are excellently secured.
The Technogroup maintenance contract for hardware combines proactive system maintenance using the Technogroup Remotetool and direct access to the expertise of the Technogroup knowledge database. This service is complemented by the Auto-Call-System RHS Baseline, which informs the Technogroup control centre about hardware failures of server units. Thereby, a Technogroup technician fixes the error with the right components before you even noticed the error yourself. Using our service, you profit from an exceptional system reliability that is necessary for smooth operations.
When every minute counts, play safe with a Technogroup service contract for storage systems. The service specifically designed for business critical storage systems provides integrated support for your storage environment, the associated virtual storage manager and the application software. You can adjust the scope of the contract depending on your desired level of availability. Besides support for storage solutions in large and medium-sized companies, Technogroup offers services for SAN infrastructure of all the main manufacturers, especially in heterogeneous system environments – independent of manufacturers.
A flexible business requires a flexible IT. Your LAN, WAN or SAN infrastructure is crucial for the deployment of your existing applications, processes and services. Establish a higher service level while simultaneously allowing a more reliable, secure and dependable delivery of your data to the user.
In the age of virtualisation, a dynamic administration of the network configuration is of vital importance. From SAN via LAN to the WAN infrastructure and despite of using small switches or powerful directors, the Technogroup is your professional service provider for hardware maintenance. Besides Cisco, Brocade and Adva, Technogroup supports all major network products.
Hyper-convergent systems are playing an ever greater role in both public and private clouds.
Technogroup provides the right service contracts for all-round protection specially for these hardware components.
The SLAs in Technogroup’s maintenance contracts can be selected individually by every company that requires a maximum of IT availability:
Using a Technogroup IT maintenance contract, you can ensure the performance and availability of your applications. A system specialist will be appointed to you as a contact point for all questions regarding your system environment. Technogroup offers certified system specialists for all operating systems and the associated operating system related software components. Whenever you require technical assistance, we are at your side and realign your systems.
The software maintenance service includes the consulting and debugging of system errors as well as the creation of documents for problem analysis, consulting on installation as well as release and version changes. Moreover, consulting at configuration changes as well as data security and data safety is included in the service. The SLAs in Technogroup’s maintenance contracts can be selected individually by every company that requires a maximum of IT availability.
Our services range from out-tasking of individual functions through the selective outsourcing of complete processes or IT functions to the operation of your entire IT landscape as a managed operations service.
Technogroup ensures the optimal availability of hard- and software components, monitors all components and complements the services with administrative services.
Technogroup improves your IT availability through proactive monitoring tailored to your specific needs.
Fast, competent and comprehensive management of your system-generated notifications!
SINGLE POINT OF CONTACT MODEL
Fast reactions and skilled processing according to predefined processes secure your smooth operations.
SOLVING AND DOCUMENTING 1ST AND 2ND LEVEL CALLS
Shorten your time-to-repair using Technogroup’s service desk support expertise.
CROSS-PLATFORM HARDWARE SUPPORT
Benefit from our 25 years of experience with diverse IT environments!
SOFTWARE SUPPORT: OPERATING SYSTEMS
Concentrate on your business and leave the coordination of the OS and hardware to us.
Technogroup provides transparency and allows you to investigate your inventory jungle. Technogroup controls the end-to-end lifecycle process proactively and optimises your ROI.
Improve IT security within your company through practical, need-based and interlocking solutions from Technogroup.
END USER ADMINISTRATION
Technogroup provides you qualified, technical and flexible assistance and improves your user’s effectiveness.
DATA CENTRE ADMINISTRATION
Our SLA-based data centre services and broad knowledge of our longstanding employees guarantees you an improvement of your IT availability.
Optimise your workplace environment with Technogroup, establish homogenous structures and facilitate daily tasks!
I – INSTALLATION OF HARD- AND SOFTWARE COMPONENTS
Planning, installation and commissioning of HW and SW in the data centre and client environment
M – MOVEMENT OF SYSTEMS
Planning and implementation of IT relocations
A – ADDING ADDITIONAL HARD- AND SOFTWARE
Installation of individual HW and SW components according to customer requirements
C – CHANGING AND UPDATING EXISTING CONFIGURATIONS
Planning and implementation of changes in data centre, network and client environments
R – REMOVING LEGACY SYSTEMS
Purchase or professional and certified disposal of equipment and components
Technogroup offers a nationwide on demand service as an alternative or supplement to existing service contracts.
Needs-based service provision with billing based on transparent cost structures allows cost-certain
planning. With 24/7 service availability, the on demand service is provided at all times.
Smooth operations in every business are dependent on the uninterrupted availability of IT systems.
Every day on which employees, customers or business partners cannot access applications is extremely expensive.
For short and medium-term failures, for example due to defects, service and maintenance contracts are concluded – but what happened in case of a complete breakdown, a fire, a water damage or other external influences or even the loss?
Such damages are normally protected by factory insurances: Your iSeries will be replaced monetarily and can be ordered directly after determining the required system specifications and your insurer’s approval.
However, replacing the systems can take up to six weeks depending on its availability – which can be life threatening even to the most profitable companies!
GET A SUITABLE REPLACEMENT SYSTEM – WITHIN 12 HOURS
Technogroup provides this – as a Germany-wide operating IT service provider with high service competence, we are the right partner for fast and sophisticated IT solutions.
Thereby, we can deliver what you need –Technogroup provides you with a 24/7 guaranteed delivery contract for 12 months.
The TG NES.i delivery contract includes:
The repair centre is an important part of the Technogroup. Under laboratory conditions, highly qualified technicians inspect and repair IT equipment manufacturer independently.
We repair tape drives, monitors, power supplies, workplace printers, etc. and test all components for full functionality in the respective customer-specific system environment. Defective parts will only be replaced by high-quality components and wearing parts will generally be renewed.
A full functional warranty offers you additional security. The repair time from receipt of defective parts in our repair centre to their dispatch generally takes between 5-10 days. System-critical parts can be repaired and tested within the shortest time period on customer requests.
DISTRIBUTION OF SPARE PARTS
Besides the manufacturers, the Technogroup holds Germany’s largest stock of replacement parts and system components. With its seven 24-hour logistic centres, Technogroup delivers at any time 7/24/365 to every location. All spare parts are stored in our alarm secured central warehouse and quickly identifiable through barcodes.
The Technogroup provides you as good as new and refurbished systems from excess inventory, test environments or the leasing business.
After extensive testing, the systems are again qualified for the market. In addition to new systems, we offer a cost-optimised Technogroup maintenance contract. Otherwise, we can also issue an MSQ-Certificate (Maintenance Service Qualified) for manufacturer’s maintenance, so you have full warranty without risk.
Whether you increase your storage capacity for some time or require additional performance for a project, the Technogroup provides you with the needed hardware on a short-term rental basis. In case of budget constraints, we offer highly flexible and tailored leasing and financing options.
In order to ensure support for your hardware that far surpasses its official EOL, EOS or LDS date, Technogroup holds significant inventory stocks of all components – and they can be accessed at any given time. Taken together with our employees’ long-standing experience in the field and in-depth know-how we are able to provide optimal maintenance services for all of your IT systems.
What’s more, Technogroup offers thoroughly argued analyses that give you an objective assessment of whether it bears continuing to employ your existing hardware systems or it is more expedient to purchase new ones. Based on this we devise customized solutions for you – embedded in individually compiled service contracts.
With our numerous facilities throughout Germany, Austria, Switzerland and the Netherlands, Technogroup is always close at hand and able to deal with your concerns swiftly. The company-owned logistics centers ensure that spare parts can be quickly and straightforwardly supplied to you and installed immediately.
For a detailed list of all manufacturers, devices and EOL data click here.
The Technogroup, as an independent IT service company, provides over 300 seminars for hardware and software on all IT platforms. Thereby, you can not only profit from the profound knowledge of our instructors but also from the practical experience of the daily project business in professional services.
Training on all platforms takes place in Technogroup’s four seminar centres or at your site.