Data Privacy

Data Privacy

Technogroup, with its various Technogroup companies, is a leading manufacturer-independent B2B service provider for IT systems. The comprehensive service packages help to prevent and repair hardware failures and to extend the useful life of IT systems for companies of various sizes and industries at low cost.

Your trust is important to us. Therefore, we would like to give you an overview of the use and processing of your personal data.

Subject of data protection

The subject of data protection is personal data. According to article 4 section 1 of the EU-GDPR this is individual details of the personal or material circumstances of a specific or identifiable person. This includes, for example, details such as name, postal address, email address or telephone number, and where applicable user data as well, such as your IP address.

General data collection

We collect and process personal data about you when you contact us about any of our products and purchase goods and services from us. We will also collect the following personal data:

-IP address

-domain name of the website you came from

-Names of the retrieved files

-the date and time of a request

-Name of your Internet Service Provider

-as well as the operating system and browser version of your mobile device, if applicable

We store IP addresses, if at all, for a maximum period of seven days. This data is stored for data security reasons in order to guarantee the stability and security of our system. We reserve the right to statistically evaluate anonymous data records.

Scope of data collection and storage

Generally, you do not have to provide personal data to use our website. However, we may need your personal data to enable us to actually provide our services. This applies both for sending information material or goods you ordered, and for answering individual queries.

If you commission us to provide a service or to send goods, we collect and store your personal data in principle only as far as this is necessary to provide the service or implement the contract. For this purpose, it may be necessary to forward your personal data to companies that we use to provide the service or process the contract, for example, transport companies or service providers.

After the contract has been processed in full, your data is blocked and then deleted after the expiration of tax and commercial law provisions, unless you have expressly consented to the further use of your data.

If you use your email address to subscribe to our newsletter, we will use your email address until you unsubscribe from the newsletter in addition to the details given for the contract implementation for our own advertising purposes as well.

Contacting us

When contacting us (via contact form or email), the information provided by the user for processing the contact request and its processing is processed acc. Art. 6 Para. 1 lit. b GDPR.

Users’ information can be stored in our Customer Relationship Management System (“CRM System”) or comparable request organisation (Lead Management).

We use the CRM-System “HubSpot“, provided by HubSpot, Inc. HubSpot Headquarters (Cambridge, MA) 25 First St., 2nd floor Cambridge, Massachusetts 02141, USA) based on our legitimate interests (efficient and fast processing of user requests). For this purpose, we have concluded an order-processing contract with HubSpot with so-called standard contractual clauses, in which HubSpot commits itself to processing user data only in accordance with our instructions and compliance with the EU data protection standard. HubSpot is also certified under the Privacy Shield Agreement, providing an additional guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG).

Hubspot

We use Hub Spot, a platform for inbound marketing and sales, based on our legitimate interests (i.e., interest in the analysis, optimisation, and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f GDPR). Hubspot uses cookies. The information generated by the cookie about the users’ use of the online offer is usually transmitted to and stored by a Hubspot server in the United States.

Hubspot is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG&status=Active

Hubspot will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offering and to provide us with additional services related to the use of this online offer and internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data.

We only use Hubspot with activated IP anonymisation. This means that the users IP address will be shortened by Hubspot within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Hubspot server in the USA and shortened there.

The IP address provided by the user’s browser will not be merged with other Hubspot data. Users can prevent the storage of cookies by setting their browser software accordingly.

For more information about Hubspot data usage, settings and opt-out options, visit the Hubspot Website: https://legal.hubspot.com/privacy-policy

Newsletter

With the following information, we will inform you about the content of our newsletter as well as the registration, sending and statistical evaluation procedures as well as your rights of objection. By subscribing to our newsletter, you agree to receiving them and to the procedures described.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter “newsletter”) only with the consent of the recipient or by legal permission. Insofar as the contents of a newsletter are concretely described, they are relevant for the consent of the users. Incidentally, our newsletters contain information about our products, offers, promotions and our company.

Double-Opt-In and logging: The registration for our newsletter is done with a so-called double opt-in procedure. In other words, you will receive an e-mail after logging in, requesting confirmation of your registration. This confirmation is necessary so that nobody can register with foreign e-mail addresses. The registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the login and the confirmation time, as well as the IP address. Likewise, changes to your data stored with the distributing service provider will be logged.

Distributing service provider: The distribution of the newsletter is carried out by the newsletter distributing platform Hubspot, 25 First Street, 2nd Floor, Cambridge, MA 02141, United States. The privacy policy of the shipping service provider can be viewed here: https://legal.hubspot.com/privacy-policy. Hubspot is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. The shipping service provider is used based on our legitimate interests acc. Art. 6 Para. 1 lit. f GDPR and a contract processing agreement acc. Art. 28 Para. 3  S 1 GDPR.

Furthermore, the distributing service provider may, according to its own information, transmit this data in pseudonymous form, i.e. without assignment to a user, to optimise or improve of our own services, e.g. for the technical optimisation of the dispatch and the presentation of the newsletters or for statistical purposes, to determine from which countries the recipients come. However, the distributing service provider does not use the data of our newsletter recipients to contact them or to pass them on to third parties.

Credentials: To sign up for the newsletter, it is sufficient to provide your e-mail address. Optionally, we ask you to give us a name in order to address you personally in the newsletter

Statistical Survey and Analysis: The newsletters contain a so-called “web beacon”, i.e. a pixel-sized file that is retrieved from the distributing service provider’s server when the newsletter is opened. Thereby initially technical information is collected, such as information about the browser and your system, as well as your IP address and time of retrieval. This information is used to improve the technical performance of services based on their specifications or target audience and their reading habits, based on their locations (which can be determined using the IP address) or access times. Statistical surveys also include determining if the newsletters will be opened, when they will be opened and which links will be clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavor nor that of the distributing service provider to observe individual users. The evaluations rather serve us to be able to recognise the reading habits of our users and to adapt our content accordingly or to send different content according to the interests of our users.

The use of the distributing service provider, carrying out the statistical surveys and analysis as well as logging the registration process, are based on our legitimate interests in accordance with. Art. 6 Para. 1 lit. f GDPR. We are interested in using a user-friendly and secure newsletter system that serves both our business interests and the expectations of our users.

Termination / revocation – you can cancel the receipt of our newsletter at any time, which means that you revoke your consent. At the same time, your consent for distribution by the distributing service provider and the statistical analysis expire. A separate revocation of the distribution by the distributing service provider or the statistical evaluation is unfortunately not possible. A link to cancel the newsletter can be found at the end of each newsletter. If the users have only subscribed to the newsletter and terminated this registration, their personal data will be deleted, otherwise we will block the data for further use and they will only be used in accordance with the legal requirements (e.g. storage obligations).

Third Party Tools

As a communication tool, directly via the website, we use the Hubspot Chat. The integration takes place through the use of a website widget

As a Lead Management Tool and as CRM we use the tool Hubspot. The integration is done through the use of a tracking pixel. Privacy policy: https://legal.hubspot.com/privacy-policy External fonts from Google, Inc., https://www.google.com/fonts („Google Fonts“). The integration of Google fonts is done by a server call to Google (usually in the US). Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://www.google.com/settings/ads.

Data collection using Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies”, which are text files stored on your computer and which enable an analysis of your use of the website. For example, information on the operating system, browser, your IP address, the website you previously visited (referrer URL) and the date and time of your visit to our website. The information on the use of our website that this text file generates will be transmitted to a Google server in the United States and stored there. Google will use this information to evaluate your use of our website, to compile analyses of website activities for website operators, and to provide other services associated with website and Internet use. If prescribed by law, or if third parties process this data on its behalf, Google will transmit this data to these third parties as well. This use is anonymised or pseudonymised. For detailed information on this subject go to Google directly at http://www.google.com/intl/de/privacypolicy.html#information

Google uses DoubleClick DART cookies

Users can deactivate the use of DART cookies by requesting the data protection provisions of Google’s advertising and content networks.

When this is done, none of the user’s direct personal data is stored, only the IP address. This information is intended to help us recognise you automatically on your next visit to our website and to make navigating it easier for you. Cookies enable us, for example, to adapt a website to your interests, or to save your password so that you do not have to enter it again on each visit.

Naturally, you can look at our website without cookies. If you do not want us to recognise your computer again, you can prevent storage of cookies on your computer by clicking “Do not accept cookies” in your browser settings. Please see the instructions from your browser provider for details of how to do this. However, if you do not accept cookies, this can impair the functions of our website.

You can prevent the installation of cookies with an appropriate setting of your Internet use program (browser). To do this, you have to switch cookie storage off in your Internet browser. For more details, please refer to the instructions for use for your Internet browser.

Collection and storage of usage data

To optimise our website we collect and store data such as, for example, the date and time the page was accessed, the page from which you accessed our website, unless you object to the collection and storage of this data.

This is anonymised, without the page user being personally identified. Where necessary, user profiles are prepared by means of a pseudonym. Here too there is no link between the individual behind the pseudonym and the usage data that was collected. We also use cookies to collect and store the usage data.

Cookies are small text files that are stored on your computer and are used to store statistical information such as the operating system, your Internet use program (browser), IP address, the previously accessed website (referrer URL) and the time. We collect this data solely for statistical purposes, in order to further optimise our web presence and to make our internet offering even more attractive.

Collection and storage are carried out exclusively in an anonymised or pseudonymised form and do not permit any conclusions to be drawn about you as an individual.

Assigned data use

We observe the principle of assigned data use and collect, process and store your personal data only for the purposes that you notified to us. Your personal data will not be passed to third parties without your explicit consent, unless this is necessary to provide the service or implement the contract. Transmission to state institutions and authorities that are entitled to information takes place solely in the framework of statutory duties to provide information, or if we are obliged by a decision of a court to provide information.

We also take internal data protection very seriously. Our employees and service companies that we commission are obliged by us to confidentiality and to compliance with the provisions of data protection law.

Right to information and right to revoke

You can receive information on your data that we have stored at any time free of charge and without giving reasons. You can have your data that we have collected blocked, corrected or deleted at any time, and can object to anonymised or pseudonymised data collection and storage for the purpose of optimising our website. You can also revoke your consent to data collection and use at any time without giving reasons. Please use the address in the legal information for this purpose. We are available at any time for further questions on our information on data protection and on processing your personal data.

Please note that data protection provisions and dealings with data protection, e.g. at Google, can change continuously. It is therefore advisable and necessary to obtain information continuously on changes to statutory provisions and the practices of companies, e.g. Google.

Data Protection Commissioner

The operational data protection officer of Technogroup IT-Service GmbH can be contacted at the following address or at datenschutz@technogroup.com respectively.

Technogroup IT-Service GmbH

Feldbergstrasse 6

65239 Hochheim am Main

Germany

Telephone: +49 6146 8388-0

Email: datenschutz@technogroup.com